Warranty And Return
All Gama Sonic items come with a 2-year warranty. Read the complete Limited Warranty Policy Here .
For products purchased from GamaSonic.com, we offer a 30-day money-back guarantee. If for any reason you are not satisfied with your product within thirty days of purchase, it can be returned to us hassle free. This only applies to products purchased directly from Gama Sonic. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
All returns must be in original product boxes, including all parts, packing materials and manuals. Non-Defective returns will be subject to a 15% restock fee.
Obtain return/warranty service from our Support Team:
Web Form: www.GamaSonic.com/contact-us/
Telephone: 1-866-256-2313 M-F 9am – 5 pm
Our Support Team will give you a Return Merchandise Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package and include your proof of purchase with the product.
Send the product/s by mail or courier to:
Gama Sonic USA - Returns
6185-F Jimmy Carter Boulevard
Norcross, Georgia 30071
We will process your return and issue you a refund within 7-10 business days of receipt of the product.
Gama Sonic USA, Inc. Limited Warranty
If within five (5) years for selected commercial products and two (2) years for residential products from the date of purchase, this product fails due to a defect in material or workmanship, GAMA SONIC USA, Inc. will repair or replace it, at its sole option, free of charge. This warranty applies only to the original purchaser with proof of purchase from an authorized reseller and is not transferable.
GAMA SONIC USA, INC. WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANT ABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
The warranty does not apply to: (a) damage caused by accident, abuse, in handling, dropping; (b) acts of God; (c) units that have been subject to unauthorized repair, opened, taken apart, or otherwise modified; (d) units not used in accordance with directions; (e) damages exceeding the cost of the product; (f) the finish on any portion of the product, such as surface scratches and/or weathering, as this is considered normal wear and tear. Some states do not allow a limitation of damages so the foregoing limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
*For products purchased after January 1, 2015, the length of the manufacturer’s limited warranty is two (2) years from the purchase date.
*For products bought before January 1, 2015, the length of the manufacturer’s limited warranty is one (1) year from the purchase date unless a different length is listed on the product packaging.