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FAQ

Frequently Asked Questions

Warranty coverage and product support

What is the length of the warranty on my Gama Sonic product?

For products purchased after January 1, 2015, the length of the manufacturer’s limited warranty is two (2) years from the purchase date.

For products bought before January 1, 2015, the length of the manufacturer’s limited warranty is one (1) year from the purchase date unless a different length is listed on the product packaging.

Rechargeable products

Why will the charge light not turn off on my fan?

The charge light will not turn off when the batteries are fully charged. It is an indicator to show the fan is plugged in and the batteries are receiving a charge. You should not worry about over-charging the batteries, as all of our rechargeable products come with overcharge protection.

How do I replace the batteries?

The batteries in the rechargeable fans can be changed by opening the battery cover and removing the batteries.

Our DL-713LS 40-LED lantern does not have a replaceable battery. The battery in this product should provide several years of use.

Why will my fan not turn on?

Make sure the plastic tab is removed from the battery. All new fans come with this installed to protect the battery in shipping. After removing the tab, fully charge the batteries.

Instruction manuals

Where can I find instruction manuals for my products?

On the products section of our website, choose your product type and model for full product details, including the manual.
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About Gama Sonic

We Are the World Leader in Solar Lighting for Homes, Businesses and Outdoor Spaces, With Thousands of Products Installed Worldwide.

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